Regardless of the IT project we tackle for you, keeping your solution on time, on budget, and
serving your IT needs are our top priorities. We do this by employing project delivery
methodologies, project management frameworks, and project management professionals.
Here's how we make your complex IT projects a complete success.
To ensure that each project we perform is successfully delivered and complete, we
employ a seven-step project delivery methodology that captures all of the details of your
project, from start to finish. Each phase of the process features clearly set milestones
that must be met before your project can move forward — ensuring thoroughness and
attention to detail every step of the way.
In order to successfully and consistently complete projects for our clients, we use a
Project Management Framework. Our framework outlines all of your project objectives
and all of the steps that need to be taken, from start to finish. For every project, our
Our project management framework is based on project management best practices
and standards. Our project management framework has been customized to keep pace
with the constant changes within the IT industry.
Although our framework serves as a standard for most IT projects, it's also flexible and
adaptable enough to match the scale and requirements of your unique IT needs and
challenges. The underlying objectives of our project management framework are:
Developing standardized steps and processes to have consistency across all of our projects
Assigning project roles and tasks to members of our team for accountability and transparency
Providing our team with the capabilities and resources to deliver projects in a standard and consistent manner, maximizing the probability of on-time and on-budget delivery
Project Management Team
To ensure each of your IT projects are completed at the highest level possible, our have a project management team provides oversight and governance. When combined with our project delivery methodology and project management framework, we believe that having a tiered-level of coverage is the best way to ensure your satisfaction.
As part of our support, our project managers diligently conduct regular reviews of your system documentation, project deliverables, and project management documentation. Our project managers track all of your project statistics to keep your project on time, on budget, and exceeding your expectations.
365 Managed IT Support Services are scheduled or emergency support
services on an as needed basis. Our team of Engineers and technician
are always here to deliver the on-site it support assistance your business
requires. Support Services can be delivered as a stand-alone service, or
as part of our Managed Services Model.
Our engineers and technicians are selected for their technical skills and
screened heavily for their knowledge and certifications. More
importantly, we identify, hire and partner with personnel that are
personally committed to providing best in class service.
Emergency Support Services
365 Managed IT's team of rapid response engineers are only a
phone call away. Whether your company needs support for server
hardware, operating system or applications, work stations hardware,
operating system or applications, printer/copier or network equipment,
our Support Services engineers are available 24/7 to meet your emergency onsite requirement.
Scheduled Support Services
If your company requires regularly scheduled on-site visits, 365 Managed IT can provide a dedicated engineer that will know your environment inside, and out and always be prepared for your on-site IT Support. CSM’s Platform Support