Providing a Complete Suite of IT Solutions

365 Managed IT - IT Services, Managed Services

Project Services

Regardless of the IT project we tackle for you, keeping your solution on time, on budget, and

serving your IT needs are our top priorities. We do this by employing project delivery

methodologies, project management frameworks, and project management professionals.

Here's how we make your complex IT projects a complete success.




To ensure that each project we perform is successfully delivered and complete, we

employ a seven-step project delivery methodology that captures all of the details of your

project, from start to finish. Each phase of the process features clearly set milestones

that must be met before your project can move forward — ensuring thoroughness and

attention to detail every step of the way.




In order to successfully and consistently complete projects for our clients, we use a

Project Management Framework. Our framework outlines all of your project objectives

and all of the steps that need to be taken, from start to finish. For every project, our

framework covers:


Change Management

Risk Management

Scope Management

Issues Management

Escalation Management

Status Reporting


Our project management framework is based on project management best practices

and standards. Our project management framework has been customized to keep pace

with the constant changes within the IT industry.


Although our framework serves as a standard for most IT projects, it's also flexible and

adaptable enough to match the scale and requirements of your unique IT needs and

challenges. The underlying objectives of our project management framework are:


Developing standardized steps and processes to have consistency across all of our projects

Assigning project roles and tasks to members of our team for accountability and transparency

Providing our team with the capabilities and resources to deliver projects in a standard and consistent manner, maximizing the probability of on-time and on-budget delivery


Project Management Team


To ensure each of your IT projects are completed at the highest level possible, our have a project management team provides oversight and governance. When combined with our project delivery methodology and project management framework, we believe that having a tiered-level of coverage is the best way to ensure your satisfaction.


As part of our support, our project managers diligently conduct regular reviews of your system documentation, project deliverables, and project management documentation. Our project managers track all of your project statistics to keep your project on time, on budget, and exceeding your expectations.

Support Services

365 Managed IT Support Services are scheduled or emergency support

services on an as needed basis. Our team of Engineers and technician

are always here to deliver the on-site it support assistance your business

requires. Support Services can be delivered as a stand-alone service, or

as part of our Managed Services Model.


Our engineers and technicians are selected for their technical skills and

screened heavily for their knowledge and certifications. More

importantly, we identify, hire and partner with personnel that are

personally committed to providing best in class service.


Emergency Support Services


365 Managed IT's team of rapid response engineers are only a

phone call away. Whether your company needs support for server

hardware, operating system or applications, work stations hardware,

operating system or applications, printer/copier or network equipment,

our Support Services engineers are available 24/7 to meet your emergency onsite requirement.


Scheduled Support Services


If your company requires regularly scheduled on-site visits, 365 Managed IT can provide a dedicated engineer that will know your environment inside, and out and always be prepared for your on-site IT Support. CSM’s Platform Support