Make Advanced IT Simple

You can use technology to drive competitive advantage and greater profit for your business, 

without assuming the burden of managing that technology.

Find out how 365 Managed IT enables our customers to realize the business advantages 

of more advanced technology solutions by managing the complexity of IT.

 

Reduce Complexity, Gain Advantage 

 

The complexity of IT and the perception of increased risk can be a barrier to adopting new systems and networks for many small and midsized businesses.  However, the application of new and improved IT solutions can create real opportunities to increase efficiency and competitive advantage.

 

To gain the advantages of IT without the risk and complexity, contract managed services from 365 Managed IT. We’ll help ensure that IT remains an asset to your business and help optimize your returns from your technology investments. For example, the managed services platform we use provides the ability to easily monitor, track and manage the lifecycle of each IT asset from purchase through retirement, making sure you get the most out of vendor warranties, and maximizing its performance and value along the way.

 

365 Managed IT can perform system-wide trend analysis and identify specific ways to optimize configurations, streamline processes and reduce operational risks with your IT. The result is that you get to take advantage of new technical solutions without having to worry about how to manage or maintain it, and you can be confident that the value of your IT investment is being protected.

 

Consultative Business Reviews

 

365 Managed IT is well-equipped to perform regular business reviews with you. Acting much like the Chief Information Officer of a larger business, we can review the past performance of your IT assets, assess the overall health of your IT infrastructure, plan for future capacity requirements, and consult on industry trends and new technologies.

 

For example, you can choose to receive an Executive Summary report on a regular basis. This report is generated from the detailed operational and system data gathered from 24/7 best practices monitoring of your IT assets. This report provides an overview of the status of your IT health, including hardware and software inventory changes, patch status, security vulnerabilities, total alert counts for your workstations and servers, and a summary of remediation and maintenance actions performed by 365 Managed IT.

 

With access to detailed performance data on your IT assets, and armed with the knowledge to expertly manage your systems, software, security, and solutions, you can count on your Managed Services Provider to support you in making the right IT choices and investments for your business.

 

The Do-IT-Yourself Scenario

 

  1. An IT problem occurs.

  2. You discover the problem.

  3. You place a phone call for support.

  4. You describe the problem to the best of your ability.

  5. Solution Provider technician spends time travelling to your site, or uses remote access tools to start digging around for the cause of the problem.

  6. Problem is diagnosed.

  7. Problem is resolved.

RESULTS

 

  • Unpredictable service fees

  • High costs when problem resolution proves time-consuming

  • Depending on affected devices, downtime occurs and the associated costs mount (lost opportunities, lost productivity, and more)

     

     

     

     

     

     

     

     

     

The Managed Services Scenario

 

  1. 365 Managed IT is alerted before or as the problem occurs because best practices 24 x 7 x 365 monitoring and alerting is in place.

  2. 365 Managed IT instantly and accurately diagnoses problem in the Service Center.

  3. 365 Managed IT conducts rapid remote remediation from the Service Center and resolves the problem in less time than it would take to find coat and keys.

365 Managed IT gives you comprehensive reports every month and quarter to show work performed, identify issues, and support optimized IT budgeting.

 

RESULTS

 

  • Predictable, affordable, monthly service fees

  • Fewer problems are experienced because many issues are detected and resolved proactively before they do damage – or are even noticed

  • Fast resolution when problems do occur

  • Downtime is significantly reduced or even eliminated, no more costly surprises

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