Help Desk Services
365 Managed IT, integrated, Help Desk services seamlessly extend and enhance our monitoring, remediation and support services. Our Help Desk services deliver reliable, 24 x 7 managed services and technical support to your users 365 days a year.
All your Help Desk users receive a desktop Support Assistant icon, email address, and toll-free number to access Help Desk services.
Help Desk supports all end-user technologies including PCs, Macs, mobile devices, and the applications they use every day.
Help Desk can automatically escalate issues to our NOC or or onsite technicians with a comprehensive record of issues.