Focusing on Your Core Business

Free up your time and resources for your own business priorities instead of being distracted by IT.

365 Managed IT has deep expertise in a broad range of technologies and a core competence

in maintaining high availability of IT.

 

Is IT Your Core Business?

 

As the owner of a small or midsized business, you invest in IT to increase your operational ROI. Trouble can arise, however, when you or your team are distracted from your core business initiatives because of IT issues. Maybe IT support and management are being performed by employees who have multiple duties, which can impact both their ability to deliver in other areas, as well as the overall quality of IT support.

 

Contracting 365 Managed IT to take care of your IT means you can focus all your resources on your primary business operations, maximize revenue, and be more efficient.

 

365 Managed IT can provide affordable, 24 X 7 best practices monitoring and management of all your IT assets, including systems, software, devices and virtual resources. We’ll also be informed with automated alerting of any event that may affect the normal operation of IT.

 

When there is a problem, we can accurately diagnose and resolve most issues through rapid remote remediation that takes much less time than onsite visits, saving you the often considerable costs of downtime.

 

With all the IT health and performance data that 24 X 7 monitoring brings in, we are better positioned to help you optimize configurations, manage system and software versioning, and eliminate costly and obsolete equipment.

 

The Advantages of IT Expertise

 

365 Managed IT delivers best practices monitoring and management of all your IT assets with the use of hundreds of Policy Modules. Policy Modules are sets of monitoring and alerting rules, developed in partnership with leading vendors like Microsoft, Intel, Cisco, Symantec and others. Policy Modules help ensure that everything in your IT environment is being effectively monitored and alerted on, and puts performance-related data at our fingertips. Detailed, accurate data also helps expedite diagnostics and resolution when IT issues do occur.

 

Because the managed services platform we use has an open architecture, any customer environment, no matter how diverse, 

can be easily integrated. Any changes, such as the addition or removal of systems, devices and software are detected automatically and accommodated smoothly. 

 

Deployment of the Onsite Manager and Device Manager software  is as simple as a few clicks, and has no impact on your systems 

or operations.

 

The Do-IT-Yourself Scenario

 

  1. An IT problem occurs.

  2. You discover the problem.

  3. You place a phone call for support.

  4. You describe the problem to the best of your ability.

  5. Solution Provider technician spends time travelling to your site, or uses remote access tools to start digging around for the cause of the problem.

  6. Problem is diagnosed.

  7. Problem is resolved.

RESULTS

 

  • Unpredictable service fees

  • High costs when problem resolution proves time-consuming

  • Depending on affected devices, downtime occurs and the associated costs mount (lost opportunities, lost productivity, and more)

     

     

     

     

     

     

     

     

     

The Managed Services Scenario

 

  1. 365 Managed IT is alerted before or as the problem occurs because best practices 24 x 7 x 365 monitoring and alerting is in place.

  2. 365 Managed IT instantly and accurately diagnoses problem in the Service Center.

  3. 365 Managed IT conducts rapid remote remediation from the Service Center and resolves the problem in less time than it would take to find coat and keys.

365 Managed IT gives you comprehensive reports every month and quarter to show work performed, identify issues, and support optimized IT budgeting.

 

RESULTS

 

  • Predictable, affordable, monthly service fees

  • Fewer problems are experienced because many issues are detected and resolved proactively before they do damage – or are even noticed

  • Fast resolution when problems do occur

  • Downtime is significantly reduced or even eliminated, no more costly surprises

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